Debit Card Information
Lost or Stolen Debit Card
If your debit card is lost or stolen outside of normal banking hours, call Fiserv Fraud Prevention Services at (800) 262-2024. During regular business hours, contact us at (402) 648-3361.
Fiserv Fraud Department is round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. The First Bank of Bancroft issues debit cards that are protected by Fiserv Fraud Department. Fiserv Fraud Department uses industry leading technology, tools and expertise to manage fraud to help protect you.
Trained analysts will watch for suspicious activity on your debit card, 24/7, 365 days a year. When a card transaction is not consistent with your usual activity, you will receive a call from Fraud Prevention Services to verify the transaction. If you did not initiate the transaction, Fraud Prevention Services will assist you in filing a fraud claim.
It is important that we have your current cell and home phone numbers on file so you can be reached by Fraud Prevention Services in the event suspicious or unusual activity is detected on your account.
If you will be traveling internationally or outside your normal geographic area, contact us first and we will place a travel notification with Fiserv Fraud Department while you travel.
If you ever receive a call from Fraud Prevention Services, they are doing their job to prevent fraudulent use of your card.
Fraud Prevention Services will only ask for the last four digits of your Social Security Number. They will NEVER ask for the following information:
- Your full card number
- The expiration date on your card
- Your card’s PIN number
- The CVC code on the back of your card
- Your full Social Security Number
Fraud is serious business and can affect anyone at anytime. The First Bank of Bancroft is here to help detect and prevent fraud from happening to you.